The issue document is central to the Unify Software Development Methodology. The template contains the structure to:
- Categorise the issue
- Identify the problem from the perspective of the end user
- Measure the impact on the end users’ business
- Reproduce the problem
- Report back to support staff and end users on the software changes
- Record technical information relating to the issue
- Document issues that arise from this issue
- Document and present for review the isolated code changes that relate to the issue
- Link dependent issues together
- Prepare the software ready for release to a customer
